Terms & Conditions
Acceptance of Terms
The public use of this website, sale of product and use of services are governed by the following Terms and Conditions. By using all or any part of the Sweet Monkey web site, you agree to and are bound by all of the terms set forth. Please take a few minutes to review.
Will Sweet Monkey share my customer information?
Absolutely not! Sweet Monkey respects your privacy and is committed to safeguarding your personal information. Your personal details will be kept safe and confidential in our secure customer database. Sweet Monkey does not share any customer information with any third parties for any reason except for shipping purposes (for example, shipping information to deliver merchandise). Your personal details will never be sold, exchanged or disclosed unless required by law.
We do our best to maintain stock levels on all our products but the possibility remains that you might order a product that is temporarily out of stock. The website will alert you if a product is out of stock, in that case you could give us a call and we will contact you as soon as the item is back in stock.
We also do our best to accurately describe all products and provide you with as much pertinent information as possible but descriptions and dimensions may contain errors and omissions. Sweet Monkey may correct information without prior notice. It is the responsibility of the user of the website to check the Terms and Conditions periodically for changes of updates. With continued use of the Sweet Monkey website you automatically agree to the most recent and posted Terms and Conditions.
All our sales are processed in CDN funds. Sweet Monkey is not responsible for any extra fees your credit card may charge above and beyond exchange rates.
All Canadian residents are subject to GST (5%)and PST when applicable
All residents outside of Canada (both US and international) will have no taxation levied on their orders.
Despite this is not an online store, Sweet Monkey is a full service brick and mortar store. If you love any of our products, please don't hesitate to give us a call at (604)682-3364 or email us at firstname.lastname@example.org to arrange the credit card payment. We are more than happy to ship any of our products to anywhere in the world.
Sweet Monkey uses Canada Post for all shipping. We may require a signature upon delivery, depending on the value of the item. Customers are responsible for shipping costs.
Provided the item is in stock, we can usually ship within 24 hours.
Delivery time is usually 2-12 days*.
*delivery times are an estimate only, based on shipping to major centers. Shipping to remote or rural areas can take longer. Delivery times can often take less time than estimated, especially for shipping within western Canada. *Deliveries are made on business days, Monday to Friday, except holidays.
Customs and Duty
International orders are often subject to local taxes, importation duties and brokerage fees not included in our prices and shipping. Please be informed of potential added costs due to locally applied and enforced governmental regulation and/or fees.
We believe we offer great products at a fair price but we're also aware that you may find the same product somewhere else in Canada for a lower price (not including sale items). Although we cannot promise to match the price, due either to restrictions or nature of the product, we certainly appreciate the opportunity to try. Please contact us at email@example.com or 604-6823364 and we'll do our best to match the price. Please note that these we will only consider price matching from other stores and websites originating in Canada.
Return and Exchange
At Sweet Monkey we want you and your little ones to be delighted about your purchase. If for any reason you aren't completely satisfied, we make it easy to get exactly what you want... So we accept returns with your original receipt within the first 14 days from the purchase.
IN STORE: Exchange or store credit only.NO REFUNDS.
Store Credit can be used on any item within the store Sweet Monkey or Karibou Kids, and never expires.
Return Policy Exceptions
Washed or used items, are non-returnable All SALE items are final. All underwear, breastfeeding and potty product are also final, due to health and hygiene concerns. No refunds or store credits are available on any of these purchases.
Please be aware that Sweet Monkey reserves the right to refuse any return if they do not meet our return requirements.
Due to our rapidly changing inventory, We do not guarantee exchanges for the same item in different sizes.
If you should have any questions, comments or suggestions, don't hesitate to contact us: